Toddington Medical Centre
Luton Road · Toddington
Bedfordshire LU5 6DE

Practice

Practice Charter

  • You will be treated as an individual, with courtesy, respect and dignity at all times.
  • You will be given the names of the people involved in your care.
  • You may usually see the doctor of your choice at his or her next available appointment.
  • You will normally be seen within 30 minutes of your appointment time, be advised of any long delay and the reason for it.
  • You are entitled to receive advice on a healthy lifestyle and to participate in practice health promotion activities.
  • You will be given the most appropriate advice, care or treatment by suitably qualified personnel. No treatment will be given without your informed consent.
  • You will have access to a duty doctor at all times for genuine emergencies.
  • You will be referred to a consultant acceptable to you when your doctor feels this is necessary.
  • Your medical details and contents of your medical record will be kept strictly confidential by all members of staff, and will not be disclosed without written consent unless we are required to do so by law.
  • You have the right to receive a copy of the latest practice information leaflet, which will help you to get the best out of the services we offer.

Changing Personal Details

Please let us know when you change your address or telephone number (especially your mobile number). This could be vital in an emergency.

Comments & Complaints

Our aim is to provide comprehensive health care. This means we concern ourselves as much with improving and maintaining your health as with treating your illness. Any ideas anonymous or otherwise, on how we might improve our service to you would be greatly welcomed. If you wish to have an informal response to your comments, please either speak or write to our practice manager, Mrs Christine Barnes.

Complaints Procedure

We operate a practice complaints procedure which is part of the NHS system set up to deal with difficulties which arise within the practice and meets national criteria. Please ask for a leaflet.

Medical Records

Clinical information is held about you to ensure that health professionals have a complete and continuous record about your medical past, current and future treatments and care. Sometimes it is necessary to share this with other health care professionals involved in your care, on a need to know basis, such as the community nurses or health visitors.

These professionals are also bound by a duty of confidentiality. Your records are given a unique identifier which is known as your Master Patient Index number. This is used, where necessary, in all communication about you between health professionals.

Access to patient information is governed by the Data Protection Act and therefore will not be released to a third party without your consent.

You should be aware that if you are referred to another healthcare professional by a member of the practice, then information about your medical condition ill be automatically exchanged.

You have a right to access the information held about you under the Data Protection Act. If you wish to see your records please enquire at reception where the procedure will be explained to you. A small charge will be made for any photocopying or printing of your records if you request a copy.

Confidentiality

All staff working in the NHS have a legal duty of confidentiality towards patients. This is written into their Contracts of Employment and they are trained in their responsibility to protect it. However, if necessary, information is shared with other health care professionals such as community nurses, health visitors and social workers if they are involved with your care. If you need referring to a hospital consultant, your doctor will explain this to you and obtain your consent to do so.

No information concerning a patient will be given to a third party without the consent of the patient involved.

Please note that you cannot request information about your spouse, partner, or a child over 16 without their specific consent being given directly to us in advance, preferably in writing.

If your employer, insurance company or other organisation requests information about you, you must first provide us with your written consent for the information to be disclosed. You have a right to read any report before it is sent, provided that you have stated so in your written consent.

The only exceptions to these rules are governed by law.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Zero Tolerance Policy

Patients who are violent, use threatening behaviour, or are abusive towards the doctors or staff at the surgery may be removed from the practice list immediately. Such patients will be referred to the CCG, who will be informed of the circumstances leading to the removal.

Occasionally it is necessary to remove a patient from the list for other reasons. However, in these circumstances an explanation will usually be given, except when patients are found to have moved out of the practice area.

Clinical Commissioning Group

We are part of Bedfordshire Clinical Commissioning Group.

Bedfordshire Clinical Commissioning Group
Capability House
Silsoe
Bedfordshire
MK45 4HR

Website: www.bedfordshireccg.nhs.uk

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.
 
The average pay for GPs working in the Toddington Medical Centre in the last financial year was £66,171 before tax and national insurance. This is for 3.5 full time GPs (adjusted for the timing of partner changes) and 0.66 part time GPs (adjusted for the timing of partner changes) who worked in the practice for more than six months.

Chaperones

If you would like a chaperone present during your consultation, then please advise reception when booking your appointment or when you check in.